This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
Posted Jan 15, 2026 - 14:22 CST
Update
We are continuing to monitor for any further issues.
Posted Jan 15, 2026 - 10:53 CST
Update
All past due recurring billing schedules have been executed.
Posted Jan 15, 2026 - 10:52 CST
Monitoring
A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.
Posted Jan 15, 2026 - 09:29 CST
Investigating
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
Posted Jan 15, 2026 - 08:43 CST
This incident affected: Payment Gateway (Transaction Processing).