All Systems Operational

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BluePay Systems Status

Payment Gateway Operational
Transaction Processing Operational
APIs Operational
Web Interface Operational
Settlement Operational
3rd Party Services Operational
Transaction Notification Operational
Web Interface Operational
APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - The settlement issue that affected the BluePay Gateway has been resolved. We apologize for any inconvenience this may have caused.
Feb 21, 15:22 CST
Monitoring - All outstanding Bank of America direct to bank ACH transactions have been settled.

We will be monitoring the settlements closely to verify that the issue completely resolved.

Feb 20, 12:30 CST
Update - All outstanding First Data North credit card transactions have been settled. Transactions that should have funded today, 2/20/2024, will be funded 2/21/2024.

All ACH transactions have been settled except for Bank of America Direct to Bank. We are continuing to work on the final bank's settlement.

Feb 20, 10:30 CST
Identified - The cause of the issue has been identified and a solution is being implemented.
Feb 20, 09:12 CST
Investigating - We are currently investigating a settlement issue that is affecting First Data North and some ACH settlements. There is no impact to transaction processing.
Feb 20, 08:29 CST
Feb 20, 2024
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 CST
Scheduled - On Monday, February 19th 2024, from 10:00 PM to 11:00 PM CST, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include updates for password complexity requirements, Virtual Terminal Name1 and Name2 lengths, addition of columns to the website CSV export, addition of timestamp to ACH reject settlement & ACH reject void transactions and automatic Doc Type change from WEB to PPD when refunding a WEB transaction.

Feb 15, 16:52 CST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - The issue has been resolved. The 2/14/2024 settlements containing transactions from 2/7/2024 and 2/13/2024 settled and were funded. We appreciate your patience while we worked through this issue.
Feb 15, 16:35 CST
Monitoring - All outstanding transactions have now been settled. We will continue to monitor settlement to confirm the issue is resolved.
Feb 14, 14:38 CST
Identified - The issue preventing BluePay First Data North settlement has been identified. We plan to reattempt settlement of all unsettled First Data North transactions this afternoon.
Feb 14, 12:35 CST
Investigating - The settlement of the transactions from the 02/08/2024 2am CST settlements and new transactions that should have settled 02/14/2024 2am CST have failed to settle. We are working on a solution to get these transactions settled.
Feb 14, 10:32 CST
Update - The settlement of the transactions from the 02/08/2024 2am CST settlements have been delayed a day. They will settle as part of the 2/14/2024 2am CST settlement.
Feb 13, 09:31 CST
Monitoring - The failed settlements have been rolled back. The transactions from those settlements will settle as part of the next scheduled settlement.
Feb 12, 18:45 CST
Investigating - We are currently investigating an issue with the 02/08/2024 2am CST First Data North settlement. Settlements at other times or on other processing platforms were not affected by this issue.
Feb 12, 16:49 CST
Feb 14, 2024
Feb 13, 2024
Feb 12, 2024