Update - Duplicate settlements have been reversed/fixed. We are currently preparing a detailed master impact list for all affected items.

We have identified a grouping of Omaha Batches which did not settle on 6/19, We are working to review the pending authorizations and will close these batches once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 10, 2024 - 11:42 CDT
Update - Duplicate settlements have been reversed/fixed. We are currently preparing a detailed master impact list for all affected items.

We have identified a grouping of Omaha Batches which did not settle on 6/19, We are working to review the pending authorizations and will close these batches once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 09, 2024 - 11:16 CDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are in the process of being reversed.

Device ID errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 08, 2024 - 09:10 CDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are in the process of being reversed.

Invalid batch sequence errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 03, 2024 - 12:00 CDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are being worked on.

Invalid batch sequence errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 02, 2024 - 11:43 CDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are being worked on.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 02, 2024 - 08:54 CDT
Update - Duplicated settlement reversals for all ACH transactions have been submitted.

North and Omaha duplicated settlement reversals have also been submitted.

We are continuing work through recovery efforts including correcting transaction records.

A full impact list will be provided to account managers to be provided upon request in the coming days.

We will continue to provide updates as they become available.

Jul 01, 2024 - 12:57 CDT
Update - We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Jul 01, 2024 - 10:32 CDT
Update - We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Jun 27, 2024 - 10:02 CDT
Update - Double settled Fiserv ACH Third Party Sender transactions have been reversed. We continue to work on reversals for Fiserv ACH Direct to Bank and credit card transactions.

We will continue to provide updates as they become available.

Jun 26, 2024 - 09:11 CDT
Update - Duplicate settlements on the BluePay Gateway are currently in the process of being reversed. This may take up to 3 business days to be completed.

Please subscribe to status.bluepay.com for updates to the timeline as we have them.

Jun 25, 2024 - 12:52 CDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 2024 - 07:45 CDT
Update - We are continuing to work on a fix for this issue.
Jun 24, 2024 - 16:52 CDT
Update - Reversals of double settled credit card transactions over $10,000 on First Data processing platforms are pending settlement. Transaction Type is CREDIT for reversal of a SALE or CAPTURE. Transaction Type is SALE for the reversal of a REFUND. The Comment on the transactions is "Reversal of double settlement.".

Reversal of double settled credit card transactions under $10,000 on First Data processing platforms is starting now. It is expected to be completed Monday 6/24/2024.

Jun 23, 2024 - 15:36 CDT
Update - Reversal of double settled credit card transactions over $10,000 on First Data processing platforms has begun. Reversal of smaller First Data credit card transactions, credit card transactions on other platforms and ACH transactions are still being planned.
Jun 23, 2024 - 13:30 CDT
Update - Transactions that previously received a "COULD NOT LOCATE ORIGINAL TRANSACTION" error can now be reprocessed. The original transactions have been restored.
Jun 21, 2024 - 15:10 CDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 11:32 CDT
Update - During this time please refrain from manually refunding transactions appearing as duplicates. This will be resolved once a fix is in place.
Jun 21, 2024 - 10:17 CDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 07:42 CDT
Update - The data synchronization issue has caused some transactions to be double settled. After the missing data is restored we will be identifying the double settled transactions and determining the best way to reverse the duplicates.
Jun 20, 2024 - 15:19 CDT
Update - An application to synchronize the data across the database servers has been created. We are starting the process to restore the missing data. A completion time is not known yet.
Jun 20, 2024 - 13:00 CDT
Identified - A database server added to the cluster is failing to synchronize with the other database servers. This is causing some transaction and settlement data near the time of the addition to not be available for reporting and for use as tokens. We are working on correcting the synchronization issue and will provide an update when there is an ETA for correction of the issue.

Transactions using a token affected by this issue will receive the message "COULD NOT LOCATE ORIGINAL TRANSACTION". They will need to be reattempted after the issue is resolved.

Jun 20, 2024 - 08:36 CDT
Investigating - Regarding the missing data issue previously reported, additional data has been found to be missing. We will be working to correct the database synchronization issue and restore all the missing data.
Jun 20, 2024 - 00:21 CDT

About This Site

BluePay Systems Status

Payment Gateway Degraded Performance
Transaction Processing Operational
APIs Operational
Web Interface Operational
Settlement Degraded Performance
3rd Party Services Operational
Transaction Notification Operational
Web Interface Operational
APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

Unresolved incident: BluePay Transaction Data Partially Unavailable.

Jul 9, 2024