BluePay Gateway Outage

Incident Report for BluePay

Resolved

This incident has been resolved.

Posted Aug 20, 2019 - 14:47 CDT

Update

The issue affecting the BluePay Gateway has been resolved. We apologize for any inconvenience this may have caused. Your business is very important to us, and we strive to provide you with exceptional and secure payment processing solutions.

Posted Aug 20, 2019 - 11:46 CDT

Monitoring

The BluePay Gateway was unavailable 6:00AM - 6:30AM CDT and intermittent 6:30AM - 7:15AM CDT due to excessive database load. Additional resources have been added to address the issue and we continue to monitor.

Posted Aug 20, 2019 - 08:41 CDT

This incident affected: Payment Gateway (Transaction Processing, APIs, Web Interface, Settlement, Transaction Notification) and Web Interface, APIs.