Resolved -
This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
Jan 15, 14:22 CST
Update -
We are continuing to monitor for any further issues.
Jan 15, 10:53 CST
Update -
All past due recurring billing schedules have been executed.
Jan 15, 10:52 CST
Monitoring -
A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.
Jan 15, 09:29 CST
Investigating -
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
Jan 15, 08:43 CST