First Data Omaha connectivity issue

Incident Report for BluePay

Resolved

The issue affecting the BluePay Gateway has been resolved. There have been no further errors after changing First Data Omaha servers. We apologize for any inconvenience this may have caused. Your business is very important to us, and we strive to provide you with exceptional and secure payment processing solutions.

Posted Oct 11, 2021 - 19:13 CDT

Monitoring

10/11/2021 14:58 - 15:43 CDT a connectivity issue to the First Data Omaha processing platform caused some transactions to fail with the message PROC SELECT TIMEOUT-ERROR. We have switched to the Omaha secondary server which has cleared the issue. We are continuing to monitor.

Posted Oct 11, 2021 - 15:58 CDT

This incident affected: Payment Gateway (Transaction Processing, APIs, Web Interface, Settlement) and Web Interface, APIs.